Allstate Commercial Auto Insurance Review 2022

Thang Truong
Thang Truong
Updated on:

Commercial auto insurance is a policy that covers vehicles used for commercial purposes. If you often use your personal car for work purposes, or if your company has a commercial vehicle, you must have commercial auto insurance. 

Allstate Insurance Company is a significant national supplier of commercial auto insurance. It is well-known in the vehicle insurance business for its lengthy history and comprehensive array of insurance products.

This guide will explain everything you know regarding Allstate commercial auto insurance.

Who is Allstate?

Before we go into the depths, let’s give you a little brief about who Allstate insurance is.  

General Robert E. Wood, President and Board Chairman of Sears, Roebuck & Co., formed Allstate in 1930. Allstate Insurance began as an auto insurance firm, with its first policy costing about $41.60 per year. At the time, the policy was for a 1930 Studebaker. 

For those curious about how the name Allstate came about, the name was inspired by a vehicle tire in the Sears catalog. The founder used the same concept for insurance that he used for his businesses, launching an insurance firm that sells insurance through the mail.

Today, Allstate is the largest publicly traded personal insurer in the United States, with over 113 million proprietary policies. Allstate is also ranked fourth in the private passenger vehicle insurance market, after State Farm, Geico, and Progressive. The company is based in Northbrook, Illinois, and serves all 50 states of the United States.

Allstate claims to care about its consumers with its motto, “You are in safe hands.” Allstate stands out for its low auto insurance complaint levels, but customers might want to shop around for a better bargain due to its constantly high average premiums.

What types of cars does Allstate commercial auto insurance cover?

Allstate insures the following commercial car types:

Remember that coverage availability and criteria for business vehicle insurance differ by state. So, while looking for coverage, you should speak with an agent or study your state rules.

What commercial auto insurance coverages does Allstate offer?

Allstate has a decent array of commercial auto insurance policies for its clients. This includes those that are required either by law or for adequate protection. They also have some special policies for some drivers that might not be needed for every commercial vehicle.  

Standard commercial auto insurance

The following are typical forms of commercial insurance coverages offered by Allstate. Most drivers and businesses require these policies to protect themselves and others while driving.

  • Coverage for collisions: If you are in an accident, your collision coverage will cover the cost of any car damage.
  • Comprehensive coverage: Comprehensive coverage covers natural disasters such as hail, falling trees, theft, and vandalism.
  • Coverage for liability: If an accident is your fault, commercial auto liability insurance can cover property damage, bodily harm, or even the death of another person.
  • Coverage for medical payments: Medical costs coverage protects you and your passengers from injuries caused by accidents.
  • Coverage for Uninsured and Underinsured Motorists: If you are in an accident with an uninsured or underinsured driver, this coverage can assist in paying for any losses you sustain.
  • Personal injury insurance: Personal injury protection, or PIP, covers you if you are injured in an accident covered by your insurance coverage.

Optional Coverage

All state also has special policies. Policies in this category may not be necessary for all drivers. However, you may consider them for maximum protection of your commercial vehicles. 

  • Customized Equipment Protection: If your car has aftermarket or custom components and equipment, Allstate’s unique equipment coverage can help you cover what isn’t covered by your warranty or normal insurance policy.
  • Commercial Umbrella Insurance: If you require additional coverage, an umbrella policy extends coverage beyond the limitations of your basic commercial liability policy. Learn more at the best commercial umbrella insurance companies.
  • Coverage for Rental Reimbursement: Suppose your company vehicle is damaged due to a covered loss, such as an accident. In that case, you can add rental reimbursement coverage to cover a rental car or other qualifying transportation while the company vehicle is being repaired.
  • Insurance for Classic Automobiles: If you drive an antique or vintage automobile for business, standard auto insurance may not be sufficient to cover any damages. Instead, Allstate classic vehicle insurance provides additional coverage to decrease your responsibility. 
    • However, vintage automobile insurance is marketed by Allstate but provided by Hagerty Insurance Agency, LLC, a third-party source.
  • Mexico Car Insurance for Travel: If you are planning a vacation to Mexico with your company car, you may obtain auto insurance to cover your vehicle in the event of an accident. This supplementary coverage is added to your regular domestic commercial auto insurance policy for drivers in both the United States and Canada. It is valid for up to a year.
  • Sound system coverage: This policy protects high-end stereo equipment in your car. So, if you have this additional coverage, it may pay you if the sound systems in your commercial vehicle are stolen or damaged.   
  • Roadside Assistance Coverage: Allstate has optional roadside assistance policies if you have a breakdown on the road. This policy can cover things like replacing a tire, jumpstarting your automobile, or offering towing assistance whenever you need it. You may also be eligible for extra benefits such as discounts and resources for vacation or purchasing a new automobile.
    • Allstate’s roadside assistance coverage is available to all drivers regardless of whether they have Allstate insurance.

What features does Allstate commercial auto insurance offer for business?

Allstate provides various free benefits to commercial auto insurance customers. These additional features include:

  • Extended insurance coverage: Allstate provides liability coverage for your subsidiaries and newly acquired businesses when buying their commercial auto insurance.
  • Additional blanket insurance coverage: If you add persons or organizations as extra insured to your policy, they will receive liability coverage for the services your firm does for them.
  • Extensive additional coverage: Bail bonds are raised from $2,000 to $5,000, and loss adjustment expenses are raised from $250 to $500 each day for Allstate commercial auto insurance customers.
  • Coverage for coworkers: This coverage kicks in if a manager or supervisor causes an accident with the covered commercial vehicle and injures another employee.
  • Collision waiver: If you are in an accident with an Allstate-insured driver, Allstate might waive the deductible you are supposed to pay.
  • Temporary replacement: Physical damage coverage is extended to temporary and short-term leased vehicles, such as trucks.
  • Gap coverage for leases and loans: This feature will cover the amount you still owe on a lease or loan in the case of an accident that results in a total loss of a covered business vehicle. 
  • Coverage for personal effects: If your commercial vehicle is stolen with personal items, comprehensive coverage might pay you up to $500.
  • Waiver for glass repair deductible: If the commercial vehicle’s broken glass can be fixed rather than replaced, Allstate might waive the deductible you should pay.

Praises, reviews, and ratings for Allstate commercial auto insurance

Allstate has an A+ rating from A.M. Best, indicating that it is financially healthy and has sufficient cash reserves to pay out claims.

As the fourth-largest car insurance in the United States, the corporation has supporters and detractors. Allstate is a Better Business Bureau-accredited company with an A- rating for operations, customer service, and satisfaction. In the last three years, the BBB received 1,349 complaints, all of which were handled and resolved by Allstate.

Allstate vehicle insurance appears in the top tiers of JD Power’s 2019 US Auto Insurance Study, ranking first in Florida.

The National Association of Insurance Commissioners (NAIC) publishes a complaint index for insurance firms every year. This score is derived from the number of complaints received by a firm compared to its size. 

The average score is always set at 1.0, with scores falling below this average being favorable. When a company’s score exceeds 1.0, it has received more complaints than expected for a company of its size. As of the latest NAIC rating, the complaint ratio for Allstate commercial auto insurance is 3.09.

Allstate’s Trustpilot reviews focus on personal auto insurance rather than commercial auto insurance. However, some negative reviews claim there are issues with customer service and problem resolution.

However, you should know that each Allstate office is independently owned despite the negative comments. As such, customer service will differ from agent to agent. So, you might have to find an agent that you are cool with.

Final thoughts 

In the event of an accident, commercial auto insurance protects the vehicles you drive in the course of your daily company activities. Allstate offers business vehicle insurance quotes online, or you can contact a local agent in your region and work with them to create a suitable policy for your company.

Although plans vary, Allstate provides standard coverages, including liability, collision, comprehensive, uninsured/underinsured motorist, and rental car coverages. Allstate also provides extra safeguards, including towing and labor, rental reimbursement, sound system coverage, and liability coverage for non-owned vehicles.

Allstate ticks most boxes when it comes to providing the necessary commercial auto insurance that most small company owners require. However, it’s critical to locate an agent you can trust when choosing Allstate because they will be in charge of servicing your insurance.

Thang Truong
Thang Truong

Thang Truong covers small business insurance and small business success at BravoPolicy. He is a licensed P&C insurance agent. Previously, he held product leadership positions at, Capital One, NerdWallet, and Mulberry Technology. He holds a MBA degree from UC Berkeley - Haas School of Business.

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