Freedom Life Insurance Review 2020

Thang Truong
Thang Truong
Updated on:

Freedom Life Insurance was founded in 1956. They’ve been serving customers for over fifty years. They are located in Fort Worth, TX. 

Freedom Life insurance is a subsidiary of U.S. Health Group, which is a broker of group health insurance plans. 

Freedom Life Insurance is pretty small, capturing only .01% of the market share or with ~$1.1M in direct premium of individual life insurance. 

Products Offered by Freedom Life Insurance

As far as life insurance goes, Freedom Life insurance offers something they call LifeProtector, which is a ten-year term life insurance policy. They claim that premiums are somewhere between $10 and $50 a month, in $5 increments. It is a renewable policy and there is no medical exam, so that’s a plus. 

>>MORE: How Much does Term Life Insurance Cost?

What U.S. Health Group mostly offers is health insurance, disability insurance, and accident insurance. They also have dental and vision insurance. 

>>MORE: Differences between Whole Life and Term Life Insurance

Customer Service Rating of Freedom Life Insurance

There is an alert on the BBB’s page, citing a “pattern of complaint” regarding Freedom Life Insurance, specifically product and contract issues. BBB gives them a D+, which is one of the lowest ratings we’ve seen. They are not accredited by the BBB, which may mean they don’t meet certain ethical standards laid out by the BBB. 

There is a record of 39 customer reviews on the BBB’s webpage, with 80 closed complaints in the last three years and 34 in the last 12 months. 

Financial Strength Rating of Freedom Life Insurance

A.M. Best gives Freedom Life insurance an A- rating, indicating that their financial strength is excellent. 

Customer Satisfaction Rating Of Freedom Life Insurance

The National Association of Insurance Commissioners gives every insurance company a ratio between 0.0 and 2.0. The median amount of complaints is 1.0, meaning a company has the number of complaints you would expect for a company their size. 

NAIC gives Freedom Life Insurance Company of America a ratio of 0.0, meaning there were no complaints lodged with the NAIC, at least as far as their life insurance goes. 

For Group Accident and Health insurance, their ratio is .77, and for Individual Accident and Health insurance they earn a ratio of 1.82. 

Online Quotes Available?

No. The button says “Get a Free Quote” but if you click on it, you’re directed to filling out a form. After they process your form, an agent will contact you. 

Freedom Life Insurance offers only a Guaranteed-issue term policy. This means everyone is approved. Rates on these types of policies tend to be more expensive, as they are often purchased by people with health issues who can’t get any other life insurance. 

There is no information on the website about how much insurance you can get.  

Pros and Cons of Freedom Life Insurance


  • Guaranteed acceptance
  • No medical exam


  • No online quotes
  • Customer service ratings are very low
  • Only one option
  • Not available in all states

Who is Freedom Life Insurance For?

As far as the life insurance goes, there are no complaints about it. From this, we can surmise that the customers knew what they were getting when they signed up for a policy and so far, they’re happy with the policy. 

The health insurance offered by Freedom Life Insurance (under U.S. Health) has many complaints lodged against it. A quick google search reveals slow processing of claims, poor customer service, and poor communication. Many people file to have some medical procedure covered and the claim is denied. Of course, some of these people could be misinterpreting their policy, or making assumptions regarding what it covered. 

One word of caution regarding their health insurance: They are not Affordable Care Act compliant. This means:

  • The insurance does not meet the Affordable Care Act’s minimum essential coverage
  • You may still pay a penalty.

The federal government stopped penalizing people for not having ACA compliant health care in 2019, but some states still incur such penalties. Either way, proceed with caution. 

If you already have the health insurance through Freedom Life Insurance, have a pre-existing condition and can’t get life insurance any other way, you could be satisfied with Freedom Insurance company’s term life insurance. 

If you’re anyone else, it probably makes sense to shop around. Even if you have a significant health condition, some insurance companies are more tolerant of certain conditions than others. 

Last Thoughts

There is not a lot of information out there about Freedom Life insurance. We strongly suggest you do your own research before buying any type of policy with them. And if you do get insurance through them, read the contract carefully.

Thang Truong

Thang Truong covers small business insurance and small business success at BravoPolicy. He is a licensed P&C insurance agent. Previously, he held product leadership positions at, Capital One, NerdWallet, and Mulberry Technology. He holds a MBA degree from UC Berkeley - Haas School of Business.

More Stories

6 Best Indexed Universal Life Insurance (IUL) for 2023

Are you looking for a way to set aside some extra money for your senior years, and maybe a little extra for loved ones to inherit? Most people opt for indexed universal life insurance because it offers the greatest cash value growth tied to the performance of S&P 500 index with the least risk thanks […]

Best Self-Directed Roth IRA Companies for 2023

A self-directed Roth IRA is much like a regular Roth IRA, but offers more flexibility as far as what you can invest in. Whereas a regular Roth will only let you invest in stocks, bonds, mutual funds, ETFs, and real-estate investment trusts, a self-directed Roth lets you invest in a greater variety of investment options.  […]

The 5 Best Hybrid Long-Term Care Insurance Companies for 2023

If you’ve decided to plan for every eventuality, you’d be smart to include a plan to cover long-term care. Someone turning 65 this year has an almost 70% chance of needing some type of long-term care, and about 13% of those will need it for five years or more. Long-term care is expensive and can […]

The 3 Best Traditional Long-Term Care Insurance Companies for 2023

Long term care is something that no one likes to think about, but unfortunately, many people will eventually need. Health care costs are skyrocketing, and a lengthy stay at a long-term care facility can easily bankrupt most people’s nest eggs. Long-term care insurance is one way to protect both yourself and your retirement savings. Out […]

The Best Long-Term Care Insurance Companies in California for 2023

California residents who are keen to protect themselves and their families against the worst events in life may be considering long-term care insurance. However, you might not know much about LTC insurance or how it is handled in California. Let’s take a look: What is Long-Term Care Insurance? Long-term care insurance helps pay for long-term […]

The Best Long-Term Care Insurance Companies in Arizona for 2023

Arizona is a great place to retire. It’s warm, there’s no snow to shovel, and Arizona improves the quality of life for anyone with allergies or asthma. When you pack your bags and retire to Arizona, you’re probably not thinking about long-term care. But the sad reality is that 47% of men and 58% of […]

The Best Long-Term Care Insurance Companies in Florida for 2023

There’s a lot of good reasons to retire in Florida. The weather is warm, the beaches are beautiful, and there are lots of other retirees to socialize with. Also, Florida has no state income taxes, no inheritance taxes, and no estate taxes. When you pack up your things and move to Florida, you’re probably not […]

Private Placement Life Insurance: Everything You Need to Know

If you haven’t heard of private placement life insurance, you probably don’t qualify to buy it. Private placement life insurance is typically for investors with millions in liquid cash that they need to invest for tax reasons.  What is Private Placement Life Insurance? Who Qualifies for Private Placement Life Insurance? Benefits of Private Placement Life […]

Nationwide IUL – A Strong Product With Great Features and Excellent Ratings

The Nationwide IUL product can help you either supplement your retirement income or ensure your beneficiaries future by leaving them a nice tax-free death benefit. Obviously, you have many options when it comes to IUL policies, so you want to know how does Nationwide’s policy stack up against the competition? Let’s take a look. Pros […]

Transamerica IUL – A Solid Product but High Consumer Complaint Score & Law Suits

Consumers looking to supplement their retirement income often settle on an indexed life insurance policy. These policies build cash value based on market performance and allow your heirs to enjoy a tax-free death benefit. Let’s take a look at Transamerica’s indexed universal life insurance policy and see what makes it stand apart from other such […]